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Privacy Policy

Effective Date: 12 July 2023

Thank you for visiting Dependable Laundry Solutions (“we,” “us,” or “our”) located at https://dependablelaundry.com.au (the “Website”). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and protect the information we gather from users of our Website. By using our Website, you agree to the terms and conditions outlined in this Privacy Policy.

  1. Information We Collect:

a. Personal Information: We may collect personal information from you when you voluntarily provide it to us. This may include your name, contact information, email address, and any other information you choose to provide when contacting us, requesting a quote, or placing an order.

b. Automatically Collected Information: We use third-party services, such as Google Analytics, that automatically collect certain information when you visit our Website. This information may include your IP address, browser type, device information, referring/exit pages, and other usage data. This data helps us analyze user behavior and improve our Website’s performance.

  1. Use of Information:

a. Personal Information: We may use the personal information you provide to us for the following purposes:

  • To process and fulfill your orders or service requests.
  • To provide customer support and respond to your inquiries.
  • To send you relevant information, updates, or marketing communications about our products, services, or promotions, if you have subscribed to receive such communications.
  • To improve our products, services, and overall user experience.
  • To comply with applicable laws, regulations, or legal processes.

b. Automatically Collected Information: The information collected automatically is used for analytical purposes, such as tracking user preferences, improving our Website, and understanding user behavior patterns. This information is aggregated and does not personally identify you.

  1. Disclosure of Information:

a. Third-Party Service Providers: We may share your personal information with third-party service providers who assist us in operating our Website, conducting our business, or providing services to you. These service providers are obligated to keep your information confidential and are prohibited from using it for any other purpose.

b. Legal Requirements: We may disclose your information if required by law or if we believe in good faith that such action is necessary to comply with legal obligations, protect our rights, investigate potential violations, or ensure the safety of our users.

  1. Cookies and Tracking Technologies:

We use cookies and similar tracking technologies to enhance your browsing experience and collect information about how you use our Website. You can modify your browser settings to manage cookies or disable them entirely, although this may affect your ability to use certain features of our Website.

  1. Data Security:

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, please note that no method of transmission or electronic storage is 100% secure, and we cannot guarantee absolute security.

  1. Third-Party Websites:

Our Website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third parties. We encourage you to review the privacy policies of any third-party websites or services before providing any personal information.

  1. Children’s Privacy:

Our Website is not intended for children under the age of 16. We do not knowingly collect personal information from children. If you believe that we may have inadvertently collected personal information from a child, please contact us, and we will take appropriate measures to remove the information from our records.

  1. Updates to this Privacy Policy:

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant updates by posting a prominent notice on our Website or sending a notification to your provided contact information.

Please review this Privacy Policy periodically to stay informed of how we collect, use, and protect your personal information.